We hope you find your answers below. To search more FAQs or to contact Customer service directly, please visit our support center.

 What payment methods do you accept?

  • We accept payments via Visa, MasterCard or Net banking. We also accept payment via "cash on Delivery" at the time of the delivery of the product.
  • However this mode of payment has a convenience charge associated with it.
  • For certain categories with high value items, only Debit Card/Credit Card and Net Banking options are available.

 Is it safe to shop online using my Debit card or Credit Card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

What is the process for Cash on Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card option please contact your bank for Debit Card/Credit Card issue.

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry ensuring:

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on cs@fhyzics.net or please give us a call with your order number for any clarification

How quickly should I expect a response to my online order?

You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.